FAQ

How do I access my Cloud Gaming PC?

To Access, pair the Moonlight client to your instance - You'll get a URL link to pair your instance. For further instructions, please refer to the

Quickstart

What connection do I need to stream games?

Moonlight and a cabled 10 mbps connection is recommended. - Download Moonlight

Can I install my own games?

Yes, you have full control over the PC and can install any games you own. Be it from Steam, GOG, Epic, Rockstar or Battle.net

Are all games compatible?

Our Cloud Gaming PC's support the latest DirectX 12, Vulkan and OpenGL graphics libraries, allowing for playback of almost all games, with the exception of titles where DRM protection prevents execution on virtual machines, such as League of Legends.

Are my save games and game files saved?

Your save games are handled by Steam Cloud Save etc - By defualt, Cloud Gaming PC data is not saved after ended playtime, so remember to store your save files / game files somewhere else.
Persistent storage is available as an add-on.

The D:\ drive is a temporary fast-speed disk, that's ideal for downloading games temporary, but data is deleted when the Cloud Gaming PC is powered off.

How do i purchase add-ons?

Please contact our support if you wish to purchase add-ons for your Cloud Gaming PC. You'll be billed for extra playtime and persistent storage monthly.

Why can't i purchase a subscription through the website?

Long story short, it requires some major effort on our side to develop a backend that can handle metered billing. It will come, just not yet. For now please contact support if you would like a subscription.

Who can use the service?

Please note that our service is currently only available to Danish residents with MobilePay. It will be available globally once out of public beta

How do i control my Cloud Gaming PC?

If you create an account with the same email used for ordering, you can start / shutdown / restart your cloud pc from our dashboard.

What happens if i forget to turn of my Cloud Gaming PC?

You will be billed based on the duration your Cloud Gaming PC is active.
To optimize resource usage, we have implemented an idle state condition. Your Cloud Gaming PC will automatically shut down after 1 hour of inactivity. Please note that this feature is not guaranteed to work under all circumstances.
Always shut down your Cloud Gaming PC through our dashboard, rather than using the Windows shutdown button, to ensure proper deallocation of your machine.

How do i change my Cloud Gaming PC hardware size?

Resizing is only available to customers with persistent storage.
This is currently not available through our dashboard.
Please contact support for change of hardware size.

I didn't get my Cloud Gaming PC?

If you did not receive a machine, it may be due to quota limitations, missing payment, or a declined order. Please see this