Connecting on 5G mobile networks behind Carrier Grade NAT
Your Cloud Gaming Machine comes with an public IP address, allowing for direct connections to the machine using Moonlight.When connecting to your Hostmatic Now Cloud Gaming Machine over a mobile 5G connection, you may experience issues where Moonlight can’t reach your gaming PC (Sunshine web dashboard works, and pairing succeeds, but no UDP packets arrive […]
No video received from host
If you get “Check your firewall and port forwarding rules for ports UDP 47988 UDP 48000”it’s likely either your firewall that is blocking the ports or if you set the resolution too high. Try lowering the resolution. CloudPro only supports 1080p, for higher resolution use our CloudUltra or CloudMax tier.